Can the EPS or IPS refuse an appointment or procedure because my gender expression or identity does not match the document?

No. Identification by administrative staff does not authorise discriminatory treatment and cannot become a barrier to access. If there is identity verification, it must be carried out with respect, confidentiality and without humiliation. If the refusal persists, immediate rescheduling can be demanded, PQRD can be activated and, if there is urgency or serious affectation, recourse can be had to tutela.

What may be discriminatory behaviour or contrary to my rights as a patient?

The State and institutions, vis-à-vis LGBTIQ+ persons, have an obligation to ensure the prevention of structural discrimination and to close gaps based on sexual orientation, gender identity or gender expression. Therefore, they may not request: Humiliating interrogations about sexual practices or "tests" on sexual identity or orientation as a condition for [...]

What obligations do health care institutions and individuals have towards LGTBIQ+ persons?

Within the obligation to provide health services without any discrimination based on sexual orientation, gender identity or gender expression, institutions must: Provide care free of prejudice and stereotypes, in that they cannot assume sexual practices, diagnoses or "risks" based on sexual orientation. Enhanced confidentiality about sexual orientation, sexual practices, sexual status, and gender identity and [...]

What rights do I have as a patient of the health system in Colombia?

The rights as a patient are dignified treatment, the right to information, confidentiality and quality. Likewise, you have the right to receive health care without discrimination based on sexual orientation, gender identity or gender expression. Specifically, according to Law 1751 of 2015: Timely, continuous and comprehensive access to health services [...].