How to file a complaint with the National Superintendence of Health and why file a complaint?

In case the EPS or IPS denies or delays services, interrupts treatments, does not deliver medicines, fails to comply with medical orders or when there is a pattern of administrative barriers, a complaint can be filed with the National Health Superintendence. To do so, the following link is available: https://superargo.supersalud.gov.co/2/formularioWeb/pqrd.php. There, the patient must identify him/herself, tell the facts, provide identification documents and attach files such as orders or responses from the EPS or IPS. With the complaint it is possible to follow up on the request and the requirement to the EPS or IPS that denies the service. It also serves as a useful indication to file a tutela action.