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We know that there are cases in which you need to contact those institutions that offer immediate and urgent services. In this list you can find their hotlines and e-mails. Remember that some of them have national coverage and others local (Bogotá).
| Institution | What does it do? | Contact details |
| National Emergency Hotline | People can access all emergency and security services provided by the State. It operates 24 hours a day. | Hotline 123 (24 hours) |
| Line COVID-19 | Attention by Covid-19
Mental health
Online platform for voluntary tele-counselling, created to operate during the period of preventive isolation at the initiative of the National Government, with the collaboration of the Vice-Presidency, MinSalud, MinTIC, INNPULSA, associations of psychologists and psychiatrists and university-industry alliances. | Line 192 (24 hours) Lines of Care Health Secretariats https://coronaviruscolombia.gov.co/Covid19/lineas-de-atencion.html
Line 192, option 4 (24 hours)
https://www.way.com.co/ |
| Police | Provides psychosocial and legal counselling to women victims of domestic violence. 24 hours a day.
24-hour service for immediate attention in cases of kidnapping or extortion. | National toll-free line 155 (24 hours)
National toll-free line 165 (24 hours) |
| Procuratorate | Investigates and sanctions persons performing public functions. It intervenes in proceedings to defend and guarantee the rights of individuals.
If during your quarantine you are a victim of violence in your family context and you have not yet received a response from the competent entities
| au*****@**************oc.vo National line 018000940808 |
| Ombudsman's Office | Advocates for the defence and protection of the rights of people in contexts of gender-based violence. | De**************@************ov.co |
| Sergio Urrego Foundation | Psychological care | Lifeline 3117668666 (24 hours) |
| Prosecutor's Office | Receives reports of the commission of crimes. | Line 122 (24 hours) correo from*************@**********ov.co. En Bogotá y Cundinamarca puede llamar al 5702000, opción 7 national toll-free line 018000919748 |
| ICBF | It takes measures for the protection and restoration of rights when the rights of minors (children and adolescents) are violated. | Line 141 (24 hours) National toll-free line 018000918080 WhatsApp 3202391685, 3208655450, 3202391320 at*****************@******ov.co |
| Women's Secretariat (Bogotá) | Provides psychosocial and legal support to women victims of violence. | Purple line 018000112137 (24 hours) WhatsApp 3007551846 |
| Secretariat of Health (Bogotá) | Emotional health care. If something is causing you confusion, if you want to talk about something that is troubling you, if you have doubts or feel you have to make a difficult decision and don't know what to do. | Line 106 (24 hours) Whatsapp: 3007548933 |
| Personería (Bogotá) | Legal advice to LGBTI people who require it, in case of discrimination and violation of rights. It is open from Monday to Friday, from 7:00 a.m. to 4:00 p.m. | Rainbow line: 3358066 |
| LGBT Shelter (Bogotá) | It provides temporary accompaniment and comprehensive care to people with diverse sexual orientations and gender identities, contributing to the reestablishment of rights, breaking cycles of violence and, subsequently, to the reconstruction of their life project. | Telephone: 3184918552 Correo: ca**********@****************ov.co |
| Family Police Stations (Bogotá) | They grant protection measures in cases of domestic violence. This includes when violence occurs between partners or persons sharing a roof, whether or not there is a family relationship. | Telephone: 3808400 |
| GAAT | People Action and Support Group with Trans Life Experience | co************@***********at.org |
