In this case it is important to have the details of the official who dealt with the application, the date and the reasons given for not receiving or processing the application. With this information, a complaint can be filed with the Procuraduría. On the other hand, if the refusal has been given by means of a resolution, legal remedies can be filed. 

If you find your rights are being denied on the grounds of your sexual orientation or gender identity, please email us at consultasjuridicas@colombiadiversa.org for advice.