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In this article you will find links that, when you click on them, will take you to forms for rights of petition, tutelas, appeals for reconsideration, among others, in which you only have to fill in a few details and include your specific case, and then demand the protection of your rights from the competent entities.
If you have any doubts about which of the formats you should use, here we explain what each format is for, to whom it is addressed and the time period established by law for you to receive a response.
Form for an application for reconsideration or appeal
What is it for? To demand that state companies or private companies that provide public services (such as water, electricity, telephone, gas, among others) respond to failures or non-conformities that we have with them.
When do I use this format? When I have previously communicated with the company to express my dissatisfaction with the service and they give me a negative response and finally no solution to the problem is given. From this moment on we have 5 days to take this printed form to the company and file it.
What do I do if the company denies me this remedy and still does not resolve the non-conformity with the service? We must take the same appeal form and the answer we have been given to the entity that supervises the company with which we have the conflict and there a new review of the situation will be made.
Format of an appeal for reconsideration
Guardianship
What is it used for? The tutela is a mechanism that serves to recognise and protect rights that have been violated by another person, company or entity.
How do I file a tutela? After filling out this form, we take it to the distribution offices in the case of capital cities, or directly to the judge's office in each municipality.
How long does it take to get back to me? Officials have 10 days to respond to the tutela. In case there is not a sufficient response or we are not satisfied with the response, we have 3 days to appeal or ask for a review of this decision by a second judge.
Format if you do not receive a reply to a right of petition
Right to education guardianship form
Right to health protection form
Right of petition
What is it? This form can be submitted to any company or public entity to request any kind of information or action from them.
How long does the company or entity have to respond to me? Usually there are 15 days to receive a response. However, in the case of a request for existing information, the deadline is 10 days; when the company has to prepare some kind of report or carry out a process of creating the information, the deadline is 30 days.
What to do if my right of petition is not answered? As its name says this resource is a right, for this reason if we do not receive an answer we can demand that a judge protects this fundamental right, for this we must initiate a tutela resource that you can find on our page.
